Embracing a Public Service Mindset to Increase your Value to the Community and Change the Narrative

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Embracing a Public Service Mindset to Increase Your Value to the Community and Change the Narrative

Description: Public library workers and those we serve can get narrowly focused on the stuff that are housed in libraries. Yet public libraries serve the community in many ways besides book borrowing and computer use. By shifting our mindset to a public service focus and rethinking how we approach and talk about our work, we can not only demonstrate our value to the community, but we can change how people perceive and talk about us for the better.

Outcomes: At the end of the session, participants will...

have a better understanding of what public service is and how it can guide and focus our work in public libraries
understand strategies for how to talk about the value of public libraries in ways that resonate with the community
be able to apply a public service lens to guide decision making around programs and services

BIO

Prior to joining the Workforce Council of Southwest Ohio as Executive Director, Beth Yoke served as Chief Strategy Officer for the Cincinnati and Hamilton County Public Library from 2018 - 2024. From 2004 - 2018 she served as Executive Director of the Young Adult Library Services Association, and has also worked as a university and a high school librarian, and an elementary school teacher. She obtained her undergraduate degree from Gettysburg College and her master’s degree from Louisiana State University. You can find her on X (formerly Twitter) and LinkedIn. Yoke is a resident of the Northside neighborhood in Cincinnati, OH.

Embracing a Public Service Mindset to Increase your Value to the Community and Change the Narrative

Tuesday Nov 19 2024, 2:00 PM - 3:00 PM
Zoom

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